We are a rapidly growing agency based in Singapore, founded by an industry veteran with 15 years of experience. We are looking for an enthusiastic and dedicated Account Manager/Client Services Manager to join our team. The ideal candidate should have excellent communication skills in English, be presentable, and possess a strong ability to learn quickly. They should have a passion for AI and marketing, be adaptable, and be excited about working in a startup environment. We will provide comprehensive training, resources, and a documented playbook for all aspects of the role, including prompt engineering training.
Perks and Incentives
- Remote work opportunity, with the flexibility to work from anywhere in Indonesia (some meetings may be held in Jakarta).
- Exciting agency based in Singapore and Indonesia, founded by an industry veteran with 15 years of experience.
- Performance-based incentives and bonuses, including an extra month’s salary.
- Opportunities for learning and growth in a collaborative work environment.
- Be the primary point of contact for clients, maintaining strong relationships and ensuring a high level of satisfaction.
- Onboard new clients, providing them with a smooth and efficient start to their partnership with our agency.
- Manage a team of specialists, delegating tasks, and ensuring all projects are executed efficiently and on time.
- Utilize Asana for project management, tracking progress, and updating clients on the status of their projects.
- Monitor client satisfaction and address any concerns or issues promptly, ensuring a high level of customer service.
- Collaborate with other team members to provide a seamless and comprehensive experience for clients.
- Stay up-to-date with industry trends and best practices to continuously improve our service offerings and client outcomes.
- Excellent communication skills in English, both written and verbal.
- Proven experience in client services, account management, or a similar role.
- Strong presentation and interpersonal skills.
- Ability to learn quickly and adapt to new technologies and methodologies.
- Passionate about AI, marketing, and working in a startup environment.
- Familiarity with project management tools, preferably Asana.
- Strong problem-solving skills and the ability to handle challenging client situations with tact and diplomacy.
To apply for this position, please submit your resume to firstname.lastname@example.org along with a cover letter detailing your experience and why you are the perfect fit for our agency.
We look forward to providing the successful candidate with a supportive and enriching work environment, complete with ongoing training, access to valuable resources, and exciting growth opportunities.